These general warranty terms apply to Chery Industrial products that are not covered by one of the product-specific warranties listed below.
- Chery Equipment Group: 1-year warranty, excluding batteries. View the Chery Equipment Group warranty .
- Industrial Storage: Product-specific shelter warranty terms apply. View the Chery Industrial shelters limited warranty .
- Work Benches: Lifetime warranty on main parts, including the drawer panel, drawer handle, rail, and keys. View the cabinet and workbench warranty .
1) What does this warranty cover?
- Defects in materials used to manufacture your product.
- Defects in workmanship under normal use.
- Broken components under normal use.
2) What will you do to correct problems?
Replacement parts will be provided depending on the circumstances.
3) How long does coverage last?
All other Chery Industrial products generally include a 1-year non-transferable warranty on parts when purchased from us. The warranty period begins on the date shown on the original purchase invoice.
4) What is not covered?
- Damage that occurs during shipping.
- Missing or defective parts reported more than 30 days after purchase. After 30 days, the buyer is responsible for the cost of shipping and replacement parts.
- Products subjected to abuse, accident, alteration, modification, tampering, vandalism, negligence, misuse, abrasive contact, lack of reasonable care, or attachments not provided with the product.
- Damage caused by failure to follow the user manual or by improper installation or operation.
- Damage caused by normal wear to parts designed to wear out, such as chisels and blades.
- Damage caused by use in an environment for which the product was not designed.
- Damage caused by natural disasters.
- Theft or loss of the product.
5) How do I start a claim?
Email info@cheryindustrial.ca with the following information:
- A bill of sale or other proof of purchase to validate warranty service.
- The buyer’s name, phone number, and address.
- The product serial number found on the product label.
- Where the product was purchased, including the purchase or order number when applicable.
- A description of the defect.
- Photographs showing the defect.