Refund policy

60-Day Returns — No Restocking Fee

We accept returns within 60 days of receiving your order. No restocking fee will be charged for eligible returns.

To be eligible for a return, the item must be in the same condition that you received it, unused, with all original parts, accessories, and packaging. You’ll also need the receipt or proof of purchase.

For returns that are not due to a product defect, damage, incorrect item, or other issue caused by us, the customer is responsible for the return shipping cost. Alternatively, you may return the product directly to the original warehouse where the order was shipped or picked up, at no additional return fee.

If the return is due to our responsibility, such as receiving a defective, damaged, or incorrect item, we will work with you to resolve the issue and cover the applicable return costs.

To start a return, please contact us at info@cheryindustrial.ca before shipping or bringing the product back. We will provide you with the return instructions and confirm the appropriate warehouse location.

You can always contact us with any return questions at info@cheryindustrial.ca or call +1 800 765 0877.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to make it right.

Our large local inventory and parts service allow us to continuously support you long after your purchase.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products, special orders, personalized items, hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions about whether a specific item is eligible for return.

Gift cards are non-returnable.

Exchanges

If a product does not meet your requirements, please contact us within 60 days of receiving your order. We will do our best to offer an exchange option or recommend a more suitable product, including options that may better meet local construction standards or policy requirements.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the eligible refund amount will be returned to your original payment method. Original shipping charges are generally non-refundable unless the return is due to our responsibility.

Please note that it may take additional time for your bank or credit card company to process and post the refund.