You can place an order directly through our website by selecting our products and completing the checkout process. Alternatively, you can contact our sales team to assist with your order.

We accept various payment methods, including credit/debit cards, e-transfers, or financing options through Affirm. For large orders, additional payment methods may be offered - please contact us for details.

Yes, bulk discounts are available for large orders. Please contact our sales team to discuss your needs and receive a customized quote.

Yes, our products come with a manufacturer's warranty, which varies depending on the product. Check product details or contact our support team for specific warranty information.

Product manuals and specifications are available on individual product pages on our website. For additional assistance, feel free to contact us.

If a third-party transportation service is used, you will receive a tracking number via email to track your shipment. For orders we deliver, we will provide further information through email.

Shipping information may be unavailable for remote areas not covered by our standard options. Please contact us for assistance.

Yes, we deliver to your door. For industrial products, delivery is typically made to the front of the building. We recommend having a pallet truck for moving items.

Yes, but please note we do not cover damages caused by third-party transportation.

A forklift may be necessary for heavy products like workbenches. If you don't have one, we suggest renting a forklift or we can help you find a transporter with a tailgate truck.

If you are picking up the order, using an open trailer is advisable. Contact customer service to confirm the size and weight of your products. If a third-party transport company is picking up the order, we are not responsible for any damage during transportation.

This warranty covers defects in the material used to manufacture your product, defects in workmanship under normal use, and broken components under normal use. Depending on the circumstance, replacement parts may be offered.

All Chery Industrial products come with a 1 year non-transferable warranty when purchased from us. The warranty period is determined by the date of your original purchase invoice. Some products come with extended warranty.

Damage that occurs during shipping is not covered. All products are subject to a 30-day period for checking for missing or defective parts. If a claim is made after 30 days from the date of purchase, the buyer will be responsible for the costs of shipping and replacement parts. The warranty does not extend to products that have been subjected to abuse, accidents, alterations, modifications, tampering, vandalism, negligence, misuse, abrasive contact, or lack of reasonable care, or if they have been affixed to any attachment not provided with the product. Additionally, damage caused by failure to follow the user manual, faulty installation or operation, natural wear on parts designed to wear out (such as chisels and blades), use in environments the product is not designed for, natural disasters, or theft and loss, is not covered.

To start a claim, please email info@cheryindustrial.ca with the following information:
- Bill of sale or other proof(s) of purchase to validate warranty service
- Buyer's information: name, phone number, address.
- Product serial number (found stamped on a sticker on the product).
- Where the product was purchased (including purchase number if applicable).
- A description of the defect
- Photographs showing the defects

While we do not offer installation services directly, we partner with professionals who offer installation services. Please contact our customer service for more information.

Yes, customization options such as size, color, and material are available. Contact our sales team to discuss your specific needs.

PVC is robust, weather-resistant, and waterproof; ideal for harsh outdoor conditions but at a higher cost. PE is lighter and more economical with less weather resistance. Chery Industrial Canada provides shelters in both materials, designed for varying snow and wind loads. We recommend different materials based on local conditions. Learn more

Foundation requirements depend on your land. Please contact our customer service for specific recommendations.

Capacities vary by shelter size, model, and shape. For detailed information, please contact our customer service.

Yes, regular maintenance is recommended, such as clearing snow after major storms to prevent excessive buildup.

Some workbenches come pre-assembled, while others may require assembly of parts like supports. Check the product details or contact us for more information.

Yes, workbench parts come with a 1-year warranty, excluding shipping costs.

Purchase a sewage tank and hire a qualified electrician and plumber to handle electrical and water connections.

Yes, you can order a handicap-accessible portable restroom through our sales team.